At CATWALK Worldwide PVT LTD, we take your privacy and trust very seriously. This
privacy and cookies policy ("Privacy Policy") is intended to outline how any personal
data collected from you via
www.catwalk.co.in (the "Website") or in one of our stores, will be protected,
used, stored and processed by us to communicate with you and to deliver you excellent
service.
Your privacy is at our heart and we see this as fundamental to having a trusting
and intimate relationship with each of our clients.
ABOUT CATWALK
CWPL ("Catwalk Worldwide PVT LTD", "our", "we", or "us"), is located at Minerva
Road, Shastri Nagar. Mumbai 400011
This Privacy Policy does not apply to websites that you may be able to access via
links on the Website and/or activities offered by third parties. Please ensure you
review any relevant policies on any third party websites before proceeding. CATWALK
is not responsible for the collection or use of your personal information from these
third party websites. CATWALK is the data controller.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
We collect and process the following types of information about you:
1. Information we collect about you:
• when you sign up to our newsletter or updates;
• when you enter competitions and prize draws;
• when you register with the website, by phone or by email, or provide personal
information which you complete, or which we complete at your request in-store via
a store card;
• if you ask us to keep in touch with you;
• if you ask us to receive personalized online content such as targeted advertising;
• if you complete a survey or send us feedback about our products, websites
or stores; or
• if you contact or correspond with us (for example, by phone, email or otherwise)
to find out more about a product or our after sale care and support services, to
report a problem with the website or a product or for any other reason.
The personal information you give us may include your first and surname, title,
gender, birthdate (day and month), email address, phone number, address and any
other information that you consider necessary to provide us with.
The information collected from you via our Website will be matched with personal
information you may have given us in our stores. This is to help us ensure that
the data we hold about you is kept accurate and up to date.
WHY DO WE USE YOUR DATA?
We may use and share non-personal data we receive or collect from you without restrictions.
CATWALK may use the above personal data held about you for the following purposes
(purposes for which we need your consent are marked *):
• to carry out obligations arising from any contracts entered between you
and us and to provide you with information, products and services that you request
from us, I.E. To process and complete your orders and to process your payments;
• to help us identify you and accounts you hold with us;
• to manage and improve the website and the services we provide through the
website;
• to tailor our website content to your needs and preferences*;
• to manage the security of the website and data collected via the website;
• to provide other services requested by you, as described when we collect
the data;
• to prevent, detect, and investigate fraud, security breaches, violations
of law, and other misuse of the website, and to enforce our general terms and conditions,
which you can find here;
• to address any enquiries, correspondence, concerns or complaints you have
raised;
• for our internal operations, including data analysis, testing, research,
statistical purposes and troubleshooting;
• to notify you about changes to any element of the website;
• to provide you with information about other products and services we offer
that are similar to those that you have already purchased or enquired about. We
will only contact you by email with such information if you have consented to this.
More information about this is set out below under the heading “legal basis
for processing”*;
• to measure and understand the effectiveness of advertising we provide to
you and others;
• to deliver relevant advertising to you, for example, newsletters*; and
• to make suggestions and recommendations to you about other products or services
that may be of interest to you*.
We may also use your personal data when carrying out automated decision-making and
profiling for the purpose of identifying what information or advertising you might
like to see from us, for example, by creating individual or group profiles*. Where
you have consented, we may also share your information with members of the CATWALK
Group and concession stores for marketing purposes*.
WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?
For some of the uses of your personal data (as described above) there is a legal
basis under applicable data protection laws for us to use such personal data without
your consent (these uses are not marked with *).
This includes, for example, where it is necessary for us to use the information
in order to perform a contract with you or take steps at your request prior to entering
into a contract with you, such as to process your order, provide after care and
support services to you or manage the online account facility that we provide to
you. It also includes circumstances (such as we have described below) where we have
a legitimate interest to use your data, provided that proper care is taken in relation
to your rights and interests:
• to ensure that we organize our database efficiently and understand how our
clients may make purchases in different parts of the country;
• to ensure that you know about any changes to the Website or the terms of
this Privacy Policy.
Where we have a legal basis to use your information without consent (as we've described
above), this Privacy Policy fulfils our duty to process personal data fairly and
lawfully and in a manner that you would expect given the nature of our relationship
with you, by giving you appropriate notice and explanation of the way in which your
personal data will be used.
Where consent is required for our use of your personal information, by ticking the
appropriate consent box or otherwise communicating your consent (for example, by
email, providing non mandatory information, verbally in-store or on a store card),
you consent to our use of that personal information for the purposes covered by
the specific consent that you have given. For example, we will only process your
personal information for marketing purposes if we have your consent to do so.
MARKETING NEWSLETTERS AND KEEPING IN TOUCH WITH YOU
We will, if you have given us your consent, provide you with information about products,
services, events, sales and marketing from the CATWALK Group (including personalized
online content and advertising through CATWALK websites, social media platforms
or our online partners).
We will ask whether you would like us to send you marketing messages when you tick
the relevant boxes when you check out, sign up for newsletters or updates, or if
you register with us via the Website, by phone, by email or the store personal information
card. You will have the opportunity to clearly set out how you wish to hear from
us. If you are registered, you can also manage your preferences by updating / changing
your privacy settings of your account. You can unsubscribe at any time.
We will not share your personal information with businesses outside the CATWALK
Group, without your explicit prior consent, for them to contact you for marketing
purposes (except if they are contacting you on behalf of the CATWALK Group).
THIRD PARTY WEBSITES AND THEIR OWN POLICIES
The Website might, from time to time, contain links to third parties websites and
other company websites, which are part of the CATWALK Group, which may have their
own Privacy Policies. CATWALK is not responsible for those websites, the activities
and practices that take place on those websites or the relevant associated privacy
policies.
WHY DO WE RETAIN YOUR DATA AND HOW CAN YOU ACCESS IT?
We will not store your personal data for longer than we need to use it in accordance
with this notice. Unless we let you know otherwise (or you request we erase your
personal data), we will keep your personal data as you remain a client with us or
continue to wish to keep in touch with us.
Even if you request that we erase your data, we may still need to keep it (please
see below) or may keep it in a form that doesn't identify you. If you have not agreed
that we may use your data for marketing purposes, we will keep your data for 6 years
after you have made a purchase from us.
WHAT ARE YOUR RIGHTS?
You have the following rights with regard to your personal information:
• Access:
You have the right to access data we hold about you. We will need you to prove your
identity before we release any personal data to you.
• Rectification or erasure:
You have the right to request that we rectify or delete any personal data that we
hold about you (unless we have the legal right or obligation to retain it).
• Restriction:
You have the right to restrict your use of personal information if the data is inaccurate,
our use of the information is unlawful or if we no longer need to use the data for
the purposes for which we hold it.
• Change of preferences:
You can change your data processing preferences at any time. For example, if you
have given your consent to direct marketing, but have changed your mind, you can
opt out of receiving marketing communications by contacting us using the details
provided below or clicking the “unsubscribe” link in any communication
you receive.
• Automated decision making:
If you have any questions in respect of our automated decision-making processes
or the accuracy of them, please let us know, or to change your preferences, please
see above.
• Data portability:
You have the right to obtain personal data we hold about you, in a structured, electronic
format, and to transmit such data to another data controller, where this is (a)
personal data which you have provided to us and (b) if we are processing that data
on the basis of your consent (such as your marketing preference information) or
to perform a contract with you (such as to manage your online account).
• Complaints:
If for any reason you are not happy with the way that we have handled your personal
data, please contact us. If you are still not happy, you have the right to make
a complaint to the Information Commissioner's Office.
To exercise any of the rights mentioned above, please write to us at helpline@catwalkworldwide.com
If you ask us to stop processing your personal information in a certain way or erase
your personal information, and this type of processing or information is needed
to facilitate your use of the Website or is required to enable us to provide you
with a service (such as to manage your online account), you may not be able to use
the Website or the service as you did before.
This does not include your right to object to direct marketing which can be exercised
at any time without restriction. Please allow at least 3 working days for your request
to be actioned.
The rights mentioned above do not extend to non-personal data.
Please note that if you share content from the Website through third party websites
(i.e. social networking websites) you may be sent cookies from these websites. This
occurs where you choose to log in to our Website using your social media profile
information. Your activity on our Website then becomes subject to the privacy policies
of those other social media websites/services. CATWALK does not control the setting
of such cookies and encourages you to refer to the relevant social media provider's
websites for more information about their cookies and how to manage them. You should
also look at the privacy policies of those websites and how they handle information
to which they gain access as a result of your decision to log into our Website using
your social media profile information.
For more detailed information about cookies and how they can be managed and deleted,
please visit www.allaboutcookies.org.
HOW YOU CAN PROTECT YOUR CHILD'S INFORMATION
We do not knowingly collect information from children under the age of 16. If you
become aware that your child or any child under your care has provided us with information
without your consent, please contact us at HELPLINE@CATWALKWORLDWIDE.COM
WHAT ARE COOKIES? WHY DO WE USE THEM?
We use certain tools, such as cookies, to collect data about your visit to the Website
such as device ID or unique identified, device type, computer and connection information,
statistics on page views, traffic to and from the Website, referring URL, Internet
Protocol (“IP”) address and standard web log information.
A cookie is a small text file that is used to store information on your browser
or your computer's hard drive when you visit a website, such as the Website. A cookie
does not contain information that identifies a person, but it allows for the linking
of your computer to the information provided by you on the Website (such as, for
example, linking your IP address and other information about your experience on
the Website to your preferences expressed while choosing services and purchasing
products offered through the Website).
Cookies are disseminated by servers and no one may gain access to information contained
therein. The information stored in cookies is gathered directly and automatically
by the Website and is processed in an aggregate and anonymous manner.
The use of cookies and other automatic data collection tools is necessary for the
proper functioning of the Website and its services. However, you can block cookies
by activating the setting on your browser that allows you to refuse the setting
of all or some cookies. If you block all cookies (including essential cookies),
CATWALK cannot ensure that all web pages of the Website will be displayed and/or
that certain services will be supplied.
CATWALK uses the following types of cookies:
• STRICTLY NECESSARY COOKIES:
These cookies are essential in order to enable you to browse the Website. Without
these cookies, services offered by the Website (such as use of the shopping bag
or access to your order history) cannot be provided.
• ANALYTICAL COOKIES:
These cookies are used to measure and analyze how the visitors use the Website (for
example site traffic, total sales through the Website, the pages visitors go to
most often and pages from which the visitors get error messages) in order to continuously
improve the Website and the shopping experiences offered through the Website. All
information collected by these cookies is in an anonymous form (even if passed onto
third parties) and are not used to identify you.
• FUNCTIONALITY COOKIES:
These cookies are not necessary for the functioning of the Website but allow the
Website to remember the choices and/or the preferences (such as your username, language
or the region you are located) in order to offer you some advanced, simplified and
personalized features.
• TARGETING AND ADVERTISING COOKIES:
Targeting and advertising cookies may be used to deliver personalized advertisements
that are more relevant to you and your interests. These cookies may collect quite
detailed information about your browsing habits through the Website, such as products
you have clicked on or put in your shopping bag. These cookies allow us to personalize
any direct marketing communication (i.e. email) or to limit the number of times
you see an advertisement or to help us to measure the effectiveness of our advertising
campaigns. They also may enable us (or third-party advertising services we work
with) to track the actions of users online over time and across different websites
or platforms to measure statistics of our marketing efforts, and to deliver electronic
advertisements that may be more relevant to individual consumers and that will improve
the overall consumer experience. We do not currently respond to web browser "do
not track" signals or other mechanisms that provide a method to opt out of the collection
of information across the networks of websites and online services in which we participate.
If we do so in the future, we will describe how we do so in this Privacy Policy.
• THIRD PARTY COOKIES AND SOCIAL MEDIA ACCESS:
Please note that if you share content from the Website through third party websites
(i.e. social networking websites) you may be sent cookies from these websites. This
occurs where you choose to log in to our Website using your social media profile
information. Your activity on our Website then becomes subject to the privacy policies
of those other social media websites/services. CATWALK does not control the setting
of such cookies and encourages you to refer to the relevant social media provider's
websites for more information about their cookies and how to manage them. You should
also look at the privacy policies of those websites and how they handle information
to which they gain access as a result of your decision to log into our Website using
your social media profile information.
For more detailed information about cookies and how they can be managed and deleted,
please visit www.allaboutcookies.org.
HOW WE CAN MAKE CHANGES TO THIS POLICY
We will notify you of changes to this Privacy Policy by posting the amended terms
on the Website.
If you do not agree to the new terms of this Privacy Policy, you should stop using
the Website, and if you are a registered user, you may cancel your account with
us within the thirty (30) day period by contacting us at HELPLINE@CATWALKWORLDWIDE.COM. Your
account will be closed and you will not be bound by the new terms. You may also
ask us to delete your information (as mentioned above).
Otherwise, continued use of the Website after the effective date of changes constitutes
acceptance
This Privacy Policy was updated on 04 April 2019.